Política de reembolso

Return Period

Customers have a period of 14 days after receiving their order to request a return, in accordance with applicable legislation.

Return Conditions

Returns are accepted only for products that are:

• unused,
• non-personalised,
• returned in their original condition.

Regarding WonderLys memory books, no refund can be issued if the book has been completed, written in, personalised or shows signs of use making it unsuitable for resale.

Condition of Returned Products

Returned items must be properly protected during return transport and received in good overall condition.

WonderLys reserves the right to refuse a refund if the returned product shows damage, significant signs of use or a condition preventing its resale.

Return Shipping Costs

Return shipping costs remain the responsibility of the customer, except in the event of an error on our part or a defective product.

Return Procedure

For any return request, please contact WonderLys:

• via the contact form available on the website,
• or via the WonderLys professional email address.

Return instructions will be provided once the request has been approved.

Refunds

After receipt and inspection of the returned product, the refund will be issued via the original payment method within a reasonable period of time.